Vivifi Digital LLC Privacy Policy: Protecting Your Personal Data

    Effective Date: May 26, 2026

    Introduction

    We at Vivifi Digital LLC ("we," "us," "our") respect your privacy. This Privacy Policy is designed to explain how we collect, use, and protect the personal information you provide to us when you access our website, purchase our courses, coaching, certifications or marketing services, or engage with us on social media, as well as your own rights to the information we collect.

    Please read this Privacy Policy carefully. We will alert you to any changes to this Policy by changing the "last updated" date at the top of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site(s). We encourage you to review this Privacy Policy periodically, when you use our website for any purpose or engage with us on social media. You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is posted.

    AI TECHNOLOGY DISCLOSURE AND DISCLAIMER

    Vivifi Digital LLC employs artificial intelligence (AI) technologies, including AI voice and text agents ("AI Agents"), to enhance customer service, respond to inquiries, and provide information about our products and services. By using our services, you acknowledge and agree to the following terms regarding our use of AI Agents:

    1. NATURE OF AI INTERACTION

    When you interact with our AI Agents, you are communicating with an automated system powered by artificial intelligence, not a human representative. We always identify when you are interacting with an AI Agent rather than a human representative. Our AI Agents are designed to provide helpful, accurate information, but as with any AI technology, there are inherent limitations.

    2. AI DATA COLLECTION AND PROCESSING

    Our AI Agents may collect and process the information you provide during interactions, including but not limited to your inquiries, preferences, and feedback. This information is subject to the same privacy protections outlined elsewhere in this Privacy Policy. Additionally:

    • Conversations with our AI Agents may be stored and analyzed to improve the quality and accuracy of our AI systems.
    • We may use anonymized conversations to train and enhance our AI Agents' capabilities.
    • You can request deletion of your conversation history with our AI Agents by contacting support@vivifi.digital.

    3. AI LIMITATIONS AND DISCLAIMER

    While we strive to ensure our AI Agents provide accurate and helpful information, you acknowledge and agree that:

    • AI technology has inherent limitations and may occasionally provide incomplete, inaccurate, or inappropriate responses.
    • Information provided by our AI Agents is for general informational purposes only and should not be considered professional advice (legal, financial, medical, or otherwise).
    • Critical decisions should not be made solely based on information provided by our AI Agents without appropriate verification.
    • Official company policies, terms, and conditions always supersede any information provided by our AI Agents in case of discrepancies.

    4. AI CONTENT GENERATION

    Our AI Agents may generate content in response to your queries. You acknowledge that:

    • AI-generated content may not always reflect our official position or advice.
    • We do not guarantee the accuracy, completeness, or reliability of AI-generated content.
    • Vivifi Digital LLC reserves the right to review, modify, or remove any AI-generated content at our discretion.

    5. LIABILITY LIMITATION FOR AI INTERACTIONS

    To the fullest extent permitted by law, Vivifi Digital LLC disclaims all liability for any damages, losses, or harm arising from:

    • Reliance on information provided by our AI Agents.
    • AI system errors, malfunctions, or unavailability.
    • Decisions made or actions taken based on AI-generated information.
    • Any misunderstandings or miscommunications that may occur during AI interactions.

    6. BOT DISCLOSURE

    In accordance with applicable laws and regulations, we disclose that our automated agents are bots, and this disclosure is clear, conspicuous, and made at the beginning of any conversation or interaction.

    7. AI AGENT OPT-OUT

    You may opt-out of interacting with our AI Agents at any time by requesting to speak with a human representative or by using the opt-out mechanisms provided within the communication channel you are using. Please note that opting out of AI interactions may limit the availability or timeliness of certain services.

    INFORMATION THAT WE COLLECT

    We collect a variety of information from you when you visit our website, purchase our courses, coaching, certifications or marketing services, or interact with us on social media. By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests. The information we collect may include:

    PERSONAL DATA

    Personal Data is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number, or demographic information like your age, gender, or hometown. You consent to giving us this information by providing it to us voluntarily on our website or any mobile application. You provide some of this information when you register with or make purchases from our website. You may also provide this information by participating in various activities associated with our site, including responding to blogs, contacting us with questions, or participating in group training. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website or from making purchases.

    DERIVATIVE DATA

    Derivative data is information that our servers automatically collect about you when you access our website, such as your IP address, browser type, the dates and times that you access our website, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our application. Derivative data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons. Cookies are discussed more fully below. Derivative data collected by third-party service providers generally does not identify a specific individual.

    FINANCIAL DATA

    Financial data is data that is related to your payment method, such as credit card or bank transfer details. We collect financial data in order to allow you to purchase, order, return, or exchange products or services from our website and any related mobile apps. We store limited financial data. Most financial data is transferred to our payment processors, STRIPE, PAYPAL, and INTUIT, and you should review these processors' Privacy Policy to determine how they use, disclose, and protect your financial data. As a courtesy, these payment processors' Privacy Policies can be found here:

    • STRIPE: https://stripe.com/privacy
    • INTUIT: https://www.intuit.com/privacy/
    • PAYPAL: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

    SOCIAL NETWORKING DATA

    We may access personal information from social networking sites and apps, including Facebook, Instagram, LinkedIn, Twitter, Snapchat, or other social networking sites or apps not named specifically here, which may include your name, your social network username, location, email address, age, gender, profile picture, and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.

    MOBILE DEVICE DATA

    If you use our website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.

    OTHER DATA

    On occasion, you may give us additional data in order to enter into a contest or giveaway or to participate in a survey. You will be prompted for this information and it will be clear that you are offering this kind of information in exchange for an entry into such a contest or giveaway.

    MOBILE APPLICATION INFORMATION

    If you connect to us using a mobile application, we may request geolocation information, which includes permission to track your mobile device, in order to provide you with location-based services. We may also request access to certain features on your device, including your device's calendar, camera, contacts, social media accounts, Bluetooth, and storage. We may also send you "push notifications" regarding your account or our mobile application. If you wish to change our access to any of this information, you may do so by changing your device settings.

    HOW WE USE YOUR INFORMATION

    Your information allows us to offer you certain products and services, including the use of our website, to fulfill our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest other products and services we think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our legitimate business interests (such as providing you with the opportunity to purchase our goods or services and interact with our website or mobile app).

    Specifically, we may use the information and data described above to:

    • Create and administer your account;
    • Deliver any products or services purchased by you to you;
    • Correspond with you;
    • Process payments or refunds;
    • Contact you about new offerings that we think you will be interested in;
    • Interact with you via social media;
    • Send you a newsletter or other updates about our company or website;
    • Deliver targeted advertising;
    • Request feedback from you;
    • Notify you of updates to our product and service offerings;
    • Resolve disputes and troubleshoot any problems;
    • Administer contests or giveaways;
    • Generate a profile that is personalized to you, so that future interactions with our website will be more personal;
    • Compile anonymous statistical data for our own use or for a third party's use;
    • Assist law enforcement as necessary;
    • Prevent fraudulent activity on our website or mobile app;
    • Analyze trends to improve our website and offerings.

    WHEN DO WE COLLECT INFORMATION?

    We collect information from you when you subscribe to a newsletter, fill out a form, enter information on our site, or make a purchase of our courses, coaching, certifications or marketing services.

    HOW DO WE PROTECT VISITOR INFORMATION?

    Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

    We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

    All transactions are processed through a gateway provider and are not stored or processed on our servers.

    DATA SHARING COMMITMENT

    WE DO NOT SELL YOUR DATA

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information for marketing or promotional purposes. Your information will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

    LIMITED SHARING WITH SERVICE PROVIDERS

    We may share your information with trusted third parties who assist us in operating our website, conducting our business, processing payments, or servicing you, so long as those parties agree to keep this information confidential. These service providers include:

    • Payment processors (Stripe, PayPal, and Intuit) - solely for the purpose of processing your payments
    • Email service providers - solely for sending communications you have opted into
    • Website hosting services - solely for the purpose of hosting our website and its content
    • SMS message aggregators and providers - solely for delivering text messages you have opted into receiving
    • Course delivery platforms - solely for the purpose of delivering digital course content you have purchased
    • Coaching session schedulers - solely for the purpose of scheduling coaching sessions you have enrolled in
    • Certification verification systems - solely for the purpose of issuing and verifying certifications you have earned

    Important Note About SMS Data: All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary to deliver the SMS service. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

    OTHER LIMITED DISCLOSURES

    We may also disclose your information:

    • As required by law, such as to comply with a subpoena or similar legal process
    • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
    • To enforce our Terms of Service
    • In the event of a merger, acquisition, bankruptcy, or sale of assets, in which case the privacy policy of the new entity will govern

    COOKIES AND TRACKING

    We may use cookies for tracking purposes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

    If you disable cookies, some features may be disabled and some of our services may not function properly.

    YOUR RIGHTS

    You have certain rights with respect to your personal data, as outlined below. Note that we may charge you a reasonable fee for actions that you ask us to take with respect to your data. In addition, we reserve the right to request that you provide us with evidence of your identity before we take any action with respect to the exercise of your data rights. Further, your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest, or the law.

    UPDATE ACCOUNT INFORMATION

    You have the right to update or change any information you have provided to us. To update or delete your information, please contact us.

    EMAILS AND COMMUNICATIONS

    You may opt out of receiving future email correspondence from us by checking the appropriate box when you register for the account or make a purchase. You may change your communication settings by contacting us.

    CONTACT INFORMATION

    If you have any questions about this Privacy Policy, please contact us at:

    Email: support@vivifi.digital